Umababu Chinta, Dr. Punit Goel, and A Renuka. “Leveraging AI and Machine Learning in Salesforce for Predictive Analytics and Customer Insights”. Universal Research Reports 10, no. 1 (March 30, 2023): 246–258. Accessed September 20, 2024. https://urr.shodhsagar.com/index.php/j/article/view/1328.