AI-Powered Conversational Agents in Indian Healthcare: Improving Patient Engagement
DOI:
https://doi.org/10.36676/urr.v8.i4.1411Keywords:
Conversational AI, Natural Language Processing, Patient EngagementAbstract
The Indian healthcare sector is witnessing a surge in the adoption of AI-powered conversational agents to improve patient engagement and streamline healthcare services. This paper investigates how Natural Language Processing (NLP) and Machine Learning (ML) algorithms are used to develop conversational agents for healthcare applications in India. The study examines the effectiveness of these systems in addressing patient queries, providing appointment reminders, and delivering personalized health advice. The paper also explores the integration of these systems with Electronic Health Records (EHR) for improved diagnosis and treatment plans. Challenges such as language diversity, data security, and the need for regulatory approval are discussed.
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