E public service delivery and its implications in India: A review
Keywords:
e-governance, Service deliveryAbstract
From justice and security to services for individuals and businesses, the state plays an important role in delivering a broad range of public services. Administrative services, such as the issuance of licences and permits, are regulated by administrative processes in addition to typical public services like health care and education. “Any interaction between a client (citizen, resident, or business) and the government during which data is requested or provided, business affairs handled, or tasks performed may be considered a service delivery. Effective, predictable, dependable, and customer-friendly services should be provided. As the usage of information and communication technology grows, electronic service delivery is a cost-effective method for both the client and the government to save both time and money.
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